Tloxorelthimyxol

Return Policy

Overview

This Return Policy applies to any products or services purchased through our website related to eco-friendly bathroom deep-cleaning methods. We strive to ensure your complete satisfaction with your purchase.

Please read this policy carefully before making a purchase. By making a purchase, you agree to the terms outlined in this Return Policy.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it
  • The item must be in the original packaging
  • You must have a receipt or proof of purchase
  • The return must be requested within 30 days of purchase

Non-Returnable Items

Certain items are not eligible for return, including:

  • Digital products or downloadable content
  • Personalized or custom-made items
  • Items that have been used or damaged by the customer
  • Items without proof of purchase
  • Items returned after the 30-day return period

Return Process

To initiate a return, please follow these steps:

  1. Contact us via email or phone to request a return authorization
  2. Provide your order number and reason for return
  3. Wait for return authorization and instructions
  4. Package the item securely in its original packaging
  5. Ship the item to the address provided in the return authorization

Please note that return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.

Refunds will be issued in the same form of payment used for the original purchase. If you paid by credit card, the refund will be credited to that card. Processing times may vary depending on your financial institution.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, and we will cover the return shipping costs.

Please include photos of the damaged or defective item when contacting us to expedite the process.

Late or Missing Refunds

If you haven't received your refund within 10 business days after we've approved it, please check the following:

  • Check your bank account or credit card statement
  • Contact your credit card company or bank, as it may take some time before your refund is officially posted
  • Contact us if you've checked all of the above and still haven't received your refund

Contact Us

If you have any questions about returns or need to initiate a return, please contact us:

Email: contact@tloxorelthimyxol.world
Phone: +64 21 119 8161
Address: 12 Sandford Terrace, Lower Shotover, Queenstown 9304, New Zealand